Cancellation & Refund Policy

Last updated: 23 August 2026

Cancellation

A cancellation request should be made as soon as possible after placing an order. If an order has already been processed or dispatched, cancellation may not be possible.

Refunds

Where a refund is approved, the refund will normally be initiated to the original payment method through the payment system used for the transaction. Processing time may depend on the bank or payment provider.

Damaged or Incorrect Physical Book

If you receive a damaged or incorrect physical book, contact us promptly with your order details and clear photographs so that we can review the issue and provide an appropriate resolution.

Failed or Duplicate Payment

If your account is debited but the order is not confirmed, please contact us with the transaction details. We will verify the payment status before processing a refund or order.

Non-refundable Situations

Products that have been correctly delivered and accessed/downloaded may not be eligible for cancellation where applicable. Any product-specific restriction will be displayed before purchase.

Contact

Email: jassabookstore@gmail.com
Phone: 8727809272